At 11xplayspro.in, we understand that internet connectivity issues or technical interruptions can sometimes occur while you’re playing on our platform. Whether you’re involved in a live casino game, sports bet, or any other activity, we want to ensure that you’re treated fairly in such situations.
This Disconnection Policy outlines how we handle sudden disconnections and what users can expect when faced with such interruptions.
⚙️ What is a Disconnection?
A disconnection refers to any involuntary interruption in your connection to our platform, which could be caused by:
- Internet outage or low bandwidth
- Power failure
- Device crash or app malfunction
- Server-side technical issue (very rare)
🔁 Our Approach to Disconnections
At 11xplayspro.in, we use highly stable technology and game providers to minimize disruptions. However, in the event a disconnection does occur, here’s how we handle it:
🎰 Casino Games / Slot Games
- Game Progress Automatically Saved:
For most slot and table games, the game state is automatically saved. If you disconnect mid-game, the session will resume from the same point once you log back in. - Auto-Finish Feature:
If the game cannot be resumed, it may auto-complete based on the last input and your balance will reflect any result (win/loss). - Live Casino Tables:
In live dealer games (e.g., Blackjack, Roulette, Baccarat), if you are disconnected after placing your bet, the game round will continue. Your bet will still stand and will be processed as per game rules. You can view the result in your game history upon reconnection.
🏏 Sports Betting
- Before Bet Placement:
If disconnection occurs before confirming a bet, the bet will not be placed, and no funds will be deducted. - After Bet Placement:
If you’re disconnected after placing a bet, the bet will remain valid and be processed as per the event outcome. You can view the result in the betting history section upon returning. - Live/In-Play Bets:
Disconnections during live betting may result in delays. If a live bet is placed before disconnection, it will be honored. However, if the bet was not successfully placed before the interruption, it will not be recorded.
🧾 Checking Game or Bet History
All users can view:
- Game history: Results, wins/losses, and game status
- Bet history: All settled and pending sports bets
- Transaction logs: Deposits, withdrawals, and bonuses
Simply log into your account and navigate to the “History” or “My Account” section.
🚫 No Compensation Policy
Please note:
- We are not responsible for losses due to the user’s internet, hardware, or software issues.
- Refunds or compensations will not be issued for losses caused by user-side disconnections.
- In case of a server-side error or widespread issue, affected users may be eligible for review-based compensation at the sole discretion of 11xplayspro.in.
🛠️ Best Practices to Avoid Disconnections
To minimize disruptions, we recommend:
- Using a stable internet connection (Wi-Fi or high-speed mobile data)
- Avoid playing on low-battery or overheating devices
- Close unused apps and browser tabs before playing
- Keep your browser/app updated for optimal performance
📩 Support & Help
If you experienced a disconnection and have questions about a specific bet or game:
👉 Contact our support team immediately with the following info:
- Username or registered mobile/email
- Date & time of disconnection
- Game or bet involved
- Screenshot (if possible)
📧 Email: contact@limegreen-beaver-118421.hostingersite.com
📱 WhatsApp Support: https://wa.link/mahadevcricketonline
Our team is available 24/7 to assist you.
🔒 Fair Play Guarantee
We use licensed game providers and secure servers to ensure all results are fair, transparent, and verifiable. Even in the event of a disconnection, your game or bet outcomes are recorded and processed reliably.
Your gameplay is important to us. We strive to provide a smooth, uninterrupted, and fair experience at all times. Thank you for choosing 11xplayspro.in.